Volvo ownership is easier when you know what’s covered and when. Many drivers hear “service plan” and assume it covers everything, but most plans are more specific.
Below is a clear guide to what Volvo service plans typically include, what they do not include, and how roadside assistance works for new and Certified by Volvo vehicles.
What People Mean by “Volvo Service Plan”
A “Volvo service plan” usually refers to prepaid or complimentary factory-scheduled maintenance. This is different from a warranty, which covers repairs for covered defects.
Service plans focus on routine maintenance items at set intervals. Warranty coverage focuses on fixing covered problems when something breaks.
Volvo Complimentary Factory Scheduled Maintenance
Volvo offers a complimentary factory-scheduled maintenance program for new vehicles. This program is designed to complement the Volvo warranty and help keep your vehicle operating smoothly.
What It Covers
Volvo describes this as factory-recommended maintenance, including oil and filter changes plus checks and adjustments listed in your Warranty and Maintenance Records booklet. The printed program description notes coverage for the first three maintenance services at 10,000, 20,000, and 30,000 miles, within 3 years/36,000 miles.
Why This Matters
This coverage helps reduce early ownership costs. It also encourages on-time service, which supports long-term reliability.
It’s also a simple way to build a documented service history. That can help later if you sell or trade in.
Volvo Prepaid Maintenance Plans
After the complimentary period ends, many drivers look at Volvo prepaid maintenance. Volvo Car Financial Services describes prepaid maintenance as covering recommended factory-scheduled maintenance as listed in your owner’s manual.
What Prepaid Maintenance Typically Includes
While exact items can vary by model and contract, prepaid maintenance generally tracks the factory schedule. That often includes routine items like:
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Oil and filter changes
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Multi-point inspections and checks
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Other factory-scheduled service operations at set intervals
For detailed terms, Volvo notes you should refer to the contract.
What It Usually Does Not Include
Service plans are not the same as “everything included” coverage. Common exclusions may include:
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Collision repairs
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Cosmetic repairs
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Unscheduled repairs due to damage or misuse
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Wear items, unless a specific add-on is purchased
If you want broader protection beyond maintenance, Volvo also offers separate protection plans (these are different products from maintenance).
What “Factory Scheduled Maintenance” Means in Plain Terms
Factory-scheduled maintenance means Volvo sets service intervals and tasks based on mileage and time. These tasks are meant to prevent issues and keep performance steady.
Volvo publishes maintenance sheets that list service operations by interval for certain model years and powertrains. For example, their maintenance sheet references service intervals and notes “software and parts” checks or replacements as required under the new car warranty terms.
Is Roadside Assistance Included With Volvo Service Plans?
Roadside assistance is usually tied to warranty coverage, not the maintenance plan itself. In other words, you can have roadside assistance even if you do not buy a prepaid maintenance plan.
Volvo explains that “Volvo Roadside Assistance Plus” is included with all new and Certified by Volvo vehicles for the period of the vehicle warranty.
Volvo Roadside Assistance: What’s Included
Volvo’s Roadside Assistance programs can be confusing because they describe multiple levels. Volvo’s official program page lays out key differences between “Roadside Assistance Plus” and “Roadside Assistance” after the warranty period.
During the Warranty Period: Roadside Assistance Plus
Volvo states this premium service includes complimentary towing to the nearest Volvo authorized retailer. It can also include roadside services like fuel delivery, flat tire help, lockout service, and battery jump starts.
Volvo also notes trip interruption insurance as part of the “Plus” program.
After the Warranty Period: Roadside Assistance
Volvo states your vehicle remains eligible for complimentary Volvo Roadside Assistance even after the “Plus” period expires. The official program page notes complimentary towing to the nearest authorized Volvo retailer within a 25-mile radius, but it also notes that certain roadside services may not apply at that level.
Optional Upgrade: Roadside Assistance Plus Membership
Volvo also offers a paid membership option after warranty coverage ends. Their membership page highlights benefits such as VIP flatbed towing to the nearest dealer (up to 100 miles) and other perks, depending on the membership terms.
Step-by-Step Guide: How to Know What Your Volvo Coverage Includes
It’s easy to guess wrong about coverage. Use these steps to confirm exactly what applies to your vehicle.
Step 1: Confirm Your Vehicle Status
Start by identifying whether your vehicle is:
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New (still within the new vehicle limited warranty)
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Certified by Volvo (within CPO warranty coverage)
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Outside warranty
This matters because Roadside Assistance Plus is tied to the warranty period.
Step 2: Check Your Maintenance Coverage Window
If you are within the complimentary factory-scheduled maintenance period, your first scheduled services may be covered. Volvo’s program description references coverage for the first three maintenance services within 3 years/36,000 miles.
If you are past that window, ask about prepaid maintenance options. Volvo notes prepaid maintenance is based on factory-scheduled maintenance in the owner’s manual and contract terms.
Step 3: Review Your Owner’s Manual Service Schedule
Your owner’s manual outlines what services are due at each interval. Volvo also provides maintenance sheets that show service operations by mileage intervals for certain model years.
This helps you understand what’s coming next. It also helps you estimate costs if you prefer pay-as-you-go maintenance.
Step 4: Confirm Roadside Assistance Level
Look up whether you’re currently in:
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Roadside Assistance Plus (during warranty)
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Roadside Assistance (after Plus expires)
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A paid membership plan
Volvo’s official program page explains the differences in towing distance and services.
Step 5: Book Service With a Volvo Retailer
When you schedule with a Volvo retailer, you can ask them to verify coverage before the appointment. That prevents surprises at checkout.
If you’re looking specifically for Volvo service East Hartford, CT, booking with a local Volvo team also makes it easier to keep everything documented in one place.
Step-by-Step Guide: What to Do When You Need Roadside Help
Roadside issues are stressful, especially if you’re traveling. A simple plan helps you stay calm and safe.
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Move to a safe location if possible and turn on hazard lights.
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Identify the issue (flat tire, dead battery, accident, mechanical problem).
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Contact Volvo Roadside Assistance and follow their instructions.
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Confirm where the vehicle will be towed and what towing distance applies.
If you’re still in the warranty period, Volvo notes towing to the nearest authorized retailer is included under Roadside Assistance Plus.
Why Service Plans Can Be Worth It
A plan can make ownership simpler. It helps you budget routine maintenance and stay on schedule.
Prepaid maintenance may also encourage you to do the recommended services instead of delaying them. Volvo frames prepaid maintenance as a way to help keep the vehicle performing at its peak with factory-recommended care.
FAQs About Volvo Service Plans and Roadside Assistance
Does a Volvo service plan cover repairs?
Usually, no. A service plan focuses on factory-scheduled maintenance, while repairs are typically handled under warranty (if covered) or paid out of pocket.
How long is Volvo's complimentary scheduled maintenance?
Volvo’s program description references coverage for the first three maintenance services at 10,000, 20,000, and 30,000 miles within 3 years/36,000 miles.
Is roadside assistance included with a new Volvo?
Volvo states Roadside Assistance Plus is included with all new and Certified by Volvo vehicles for the period of the vehicle warranty.
What happens to roadside assistance after my warranty ends?
Volvo states your vehicle remains eligible for complimentary Roadside Assistance after the Plus period ends, with towing to the nearest authorized Volvo retailer within a 25-mile radius.
Where can I schedule Volvo service locally?
If you want Volvo service East Hartford, CT, scheduling with Gengras Volvo of East Hartford is a convenient way to stay current on factory-recommended maintenance and keep a clear service record.
Final Takeaway
Volvo service plans are mainly about routine maintenance at the right intervals. They can help you manage costs and keep your Volvo running the way it should.
Roadside assistance is typically included as part of warranty-based coverage, with different benefits during and after the warranty period. If you understand those two pieces, it becomes much easier to plan your ownership with confidence.
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Volvo Features, Volvo Maintenance, Volvo Cars, New Inventory, Pre-Owned Inventory, Service, Parts